Refund & Cancellation Policy

Quiz Participation Fees

Once a registration window closes or the quiz period begins, the participation fee is considered fully utilized and locked into the event's pool. No refunds or slot modifications will be provided for non-attendance or missed quizzes.

However, we may consider refunds (strictly as platform wallet credits) in exceptional technical circumstances such as:

• Technical errors preventing quiz access
• Platform downtime during quiz period
• Duplicate charges or billing errors

All valid technical refund requests must be reported within 24 hours of the quiz completion and will be reviewed on a case-by-case basis by our team.

Wallet Funds

Wallet funds can be used only for quiz participation and not for other services. Regarding refunds:

• Withdrawals are available through our secure payment system
• Processing fees may apply for withdrawals
• Unused funds are generally non-refundable
• Technical issues with fund additions may qualify for refunds

Subscription Services (if applicable)

If TestPay offers subscription services in the future:

• Refunds available within 7-day grace period
• Non-refundable after substantial service utilization
• Specific terms detailed at subscription time

Account Cancellation

Users can cancel their accounts at any time by contacting our team. Please note:

• No automatic refund of fees or wallet balance
• Contact support for special circumstances

Processing Refunds

When a refund is approved:

• Processing takes 7-10 business days
• Refunded to wallet
• Email confirmation sent upon processing